I pay for Plaxo.  My premium service gets me Windows Mobile sync, which has been great, supposedly gets me LinkedIn sync, which currently doesn't work, and what I found out today is absolutely inadequate customer service by phone.

I was just trying to look up the e-mail of someone I recently connected to in LinkedIn.  It should be in my address book, because I sync LinkedIn to Thunderbird through Plaxo. 

Not so much.

Hmm... I went into Plaxo and there's not even a trace of that LinkedIn sync in my account.  It's not an available feature.  The only place the Plaxo site even has it is on their marketing pages for premium accounts.  So I call up customer service and the best thing they can tell me is "Our engineers are working on it."   I asked them how long I'd gone without this feature.  They had no idea.  That conerns me, because this is one of those things where I'm suspicious that it's more than broken--it may be that Plaxo is being blocked by LinkedIn for business reasons.  Either way, it would be nice to be told when a feature I'm paying to use and that I do actively use goes down. 

I told her I wanted a timetable of when this was expected to be fixed.  She had no idea... but she said that someone would get back to me.  I said, "Great, I expect someone to get back to me with a timetable within 24 hours, because this is a feature I'm paying my hard earned money for." 

She said, "Let's hope for the best."

Seriously?

"Hope for the best?"

Where's Stacy from Plaxo when you need her?  Do they have anyone else trolling the blogs?

via
Marco.org Tumblelog

1. I think Twitter is pretty reliable. It breaks less than a lot of the other things in our lives, like cellphones, cars, bikes, fax machines, copiers, etc. Jarvis agrees that all this burning Twitter at the stake stuff is over the top.
2. Facebook is not a LinkedIn killer. Facebook is where my actual friends live. I do not want to see pictures of your kids just because you read my blog.
3. I use Typepad. It works fine for me. I don't need plugins or installs or upgrades.
4. I still don't understand how OpenID makes my life that much easier and I don't have an OpenID that I actually use. I pretty much use the same password setup for everything, except my bank account, and "Remember this password" whenever I can.
   
5. Most startups, by number, don't make it. This does not mean there's a bubble. This is the way it has always and will always work.
6. VC's are not evil. They're not the cause of bubbles either. If a business model is stupid, don't blame the person who thought they could fund it and do something with it. Give some of the blame the person to wrote it and ran it into the ground.
   
7. I unsubscribed from TechCrunch because 99.9% of the companies profiled on their are not in my industry. Of course it doesn't hurt that Arrington's ego is the next bubble waiting to pop.
   
8. I do not have an iPhone, nor will I ever buy one. I need real keys and don't feel the need to carress my phone to navigate the web. Get a body pillow, people.
9. Kara Swisher is a journalist. The rest of us bloggers are pretty much hacks.
10. Ruby on Rails is not the answer to everything. A great developer is.
11. Bonus: 3/4 of founding CEO's should not be the CEO after the first 18 months of the life of the company. Unfortunately most of them have too much pride to step aside and focus on whatever it is they do best.
    

In her recent "Web 2.0 economy hangs in limbo" post, Caroline McCarthy gives her professional assessment of the frothy atmosphere of startup sponsored parties...

"...young women left and right were posing for photos with snappily-dressed Mashable overlord Pete Cashmore..."

That's Caroline on the right posing with Mr. Cashmore, for the record.  Should have been "Young women like me..."  Hell, why wouldn't you pose with the guy?  Dude's a handsome fellow.    

The article goes on to paint a picture of Web 2.0 companies being in trouble because of the economy, lack of business models, high burn rates.  Sure, every company has to watch their wallets because of the economy, but lightweight companies built on Web 2.0 technologies are uniquely positioned to take advantage of the economic downturn. 

For example, consider how much money the average company would save by switching to a free conference call provider--a provider using the latest technologies whose overhead is so low that they can afford to just make money off of giving the core product away for free and upselling for extra features. 

Plus, people think that ridiculous schwag and wasted sponsorship dollars is limited to startups.  I'm sorry, but has anyone been to a non-tech industry conference lately?  How many people have sponsored bags, pens, squeezey stress shapes from companies already making millions in revenues and far past their venture capital burning days. 

Perhaps my friend Caroline needs to spend more time at Ruby, PHP, MySQL, etc. users meetup, where developers are building great gamechanging applications instead of going to all the big flashy sponsored parties before making a generalization on the economic prospects of Web 2.0.  Not all of us are handing out light sabres.

The other night, I went to the movies with a friend. The Kips Bay movie theater on 2nd Avenue has no bike racks, not that there are that many around the city, so I figured I'd keep the bike at his apartment. Unfortunately, his building has a rule that bikes are not allowed to be brought upstairs. The only place you're allowed to store a bike is in the building's storage area at an extra cost. Therefore, anyone trying to save money by biking to work pretty much loses that savings in bike storage costs--even if you can fit your bike in your apartment.

That's not the first time I've encountered this. Just yesterday, I went to go bring my bike up the elevator of our office and was turned away by the people at the front desk. Instead, I had to go around to the fright elevator. Unfortunately, the freight elevator is only open at certain times. I often work late. Good thing the night guard doesn't seem to mind when I exit the building with the bike through the front, because I don't have an alternative.

Even New York Sports Club fails in being bike-friendly. Once I asked the club manager on 35th and Madison if I could pull my bike into their lobby over by the side, because there wasn't even a parking pole outside the building to chain it to. He said "no", because this was one of their high end locations and they didn't want a bunch of bikes tarnishing the visual appeal of the gym. God forbid this should look like a place where people who participate in athletic, environmentally friendly activities work out.

While I'm complaining, I'll throw in Hudson River Park. Park police are more than willing to ticket you if you should bike anywhere but the little road, which means you can't bike along the path from the road to the Pier 96 boathouse. Since pedestrians and bikers share bike space on that main little road, this doesn't make much sense at all. In fact, I can't tell you the number of times I've nearly been hit walking out of the boathouse space on Pier 40 by the park police themselves driving around in their little golf carts. Want to protect pedestrians? Get those things off the road.

Some areas in parks don't even allow you to walk your bike in, let alone ride it. Try going to a sports game up at Riverbank State Park on 138th. I play softball up there and I'm not allowed to walk my bike to the softball field where I can chain it against a fence and watch it. Instead, I'm forced to chain it in a place where the park police person in the guard booth takes no responsibility for it whatsoever.

With all the time and effort we're trying to spend on congestion pricing, and the fair hikes, the green initiatives, etc... why isn't there some serious bike friendly legislation going on in this city?

Here are some suggestions:

1. It should be illegal to prevent someone from walking with their bike anywhere... in elevators, parks, etc. You don't make people with wheelchairs take freight elevators, and those things have just as many protruding metal parts that can do damage--because that would be a violation of the Americans with Disabilities Act. And don't even get me started on the size of some of the strollers people are pushing around the city... they're bigger than some bikes!!
2. Every building with over a certain size should have to provide a safe and easily accessible space to store bikes AND be liable for their theft as if it took place in their own lobby. It would probably minimally impact their insurance bills and certainly provide an incentive to put the racks and storage space in a well lit area visible to lobby attendants. I had a bike stolen two years ago because the bike rack in front of 915 Broadway is about 10 feet past the slight lines of the guy at the front desk.
   
3. Give out special unlimited Metrocards for bikers during good weather months that delay experiation for every weekday that you don't use the card. I probably bike about 3 out of every five weekdays when the weather is nice, but I still buy the unlimited card because of how many times I use the subway to go to meetings, lunches, bad weather days, days I don't bike... I did the math and its nearly a push, so I'm not really able to save on transportation costs by biking part of the time. You have to be a fulltime road warrior to save any money. Certainly there's no incentive for anyone else to bike once or twice a week.

So, there's a possible practical joke going on around me... or something that could be totally real... I'm not sure, but this morning, I was thinking about what the upside of believing people is. Clearly, there's an upside to being a cynic. If it turns out to be a joke, I can bask in the fact that I was too smart to fall for it. If it turns out to be true, then I feel like I didn't lose much because the situation was pretty unbelievable anyway--I certainly don't look foolish for not believing something.

That made me think about faith in general. What's the upside of believing in anything that you can't prove? God, love, the semantic web ... there are a lot of things we can't touch, taste, see, hear or smell that we rely on faith for, but why bother? If they turn out to be true... gravy. If not, at least we didn't lose anything or waste time.

That's the point, though... if we're talking about losing something or wasting time, we're talking about investment. In a startup, it's clear what the investment is. Someone gives you money, you give them upside... but what exactly is the investment and payoff for having faith in something non-financial... faith in love, in God, or whatever?

I answered this question in the shower at NYSC this morning, because I thought about the opposite. What if I didn't make those bets? That would mean I "wasn't invested"... and while I'm totally playing with words here, I don't want to live a life where I'm not invested--and that's really what you are when you don't have faith. You're not really betting on anything, really. You're just going what what you have and not assuming or beliving in anything more

Being invested in your own life has upside, especially as an active investor, because you get to share in life's profits--joy, laughter, bliss, etc... a lot more than you would if you were on the sidelines. Sure, there may be some quarters where we miss earnings and our stock takes a tumble, but over the long run, I'm a big believer that you need to be invested in your life... that you have to take risks of faith--in people, in ideas.

I have faith that Barack Obama is a good man with good intentions and the organizational skills to make things work better. By having faith, and voting for him, I'm looking at possibilities and potential for this country with a more open mind... maybe inspiring others to do the same. When masses of people believe in the possibility of change, it's funny how change happens.

I have faith that I'll find someone who will love and appreciate me... and who'll want to work together to with me to build a great relationship. Is it possible that it will never happen? Sure... and I'll be really disappointed, but by being positive and open to the idea, I'm also open and more aware of the people around me who may have that interest or know someone who might. If I don't have that faith, I'll be closed... I'll probably miss someone or be unable to connect with someone.

I have faith in something or someone larger than myself... That there's a powerful force for good in this world... a reason for being. If I just thought we were soulless lumps of chemicals, I'd be driven simply for chemical optimization, rather than trying to make a positive impact in the world around me, even at my own expense. By beliving that we are more than just bodies and neurons and synapses, I seek deper connections, and whether or not I find them, I am better for the process of seeking.

I have faith in my startup, Path 101. I know the odds. I know the day we run out of cash before we get more funding. I know that we're in the same space as a lot of other larger players. I believe we have a great idea and can build a passionate service around people-powered career discovery. I believe it's a much needed service and we can change people's lives by helping to give them direction and help support the discovery of their passions. By having this faith, I am more outwardly positive. I will attract more deals this way, more talent, and help build excitement--all key incredients to success.

So, while you might think it's just easier not to expect anything out of life, you're missing the equity upside and the risks really aren't as great as you think.

• Shareaholic :: Firefox Add-ons
  (tags: firefox del.icio.us)

The world's leading customer service organization, in my opinion, is Google.

Where else do we turn when our favorite application gives us some bizarre error message we don't understand?

And most of the time, a forum or Google Group will give us the answer.

But what about when it's a combination of applications giving you a problem. For example, I use Sunbird/Lightning as my calendar viewer (and gcal as the underlying host) and a few weeks ago, invitations to events stopped working entirely. I add someone via e-mail to an event, and they simply don't get it. No record appears of having ever invited anyone.

I've Googled the hell out of this thing, and came up empty.

What I really need is to find out who has the same combo of Sunbird/Lightning-GCal-Provider and see if it works for them. That would really help isolate the problem. What we need is an inventory of all the software we use, the combos, etc... so I can make myself public and find others using the same exact combo of stuff. I'd put a bounty on this problem, but trolling random forums where people may or may not answer feels like a waste of time.

In fact, it could automatically plug me into all these forums to mass post this problem. So, I type my problem into one place, and it goes and finds all the appropriate places to find help, and brings them right back to me.

Now THAT would be a helpful service.

I've written before about Web 2.0 Whac-a-mole--the tendency for interesting, lightly funded or bootstrapped startups to get bought out by bigger companies and then to disappear into innovation oblivion.  It's really unfortunate, because a lot of them had the potential to be very disruptive, but instead had their red Swingline staplers taken away from them in exchange for some nice payouts to first time entrepreneurs who still owned a majority of their companies. 

del.icio.us never became the people powered search competitor to Google.  MyBlogLog never became a distributed social network across the web.  Of course, nothing against those founders--it's difficult to turn down a bird in the hand, but certainly it seems like the idea of using their parent company's resources and reach to really make a bigger impact than they could have done alone hasn't seem to play out.  Just ask the Tickle folks, who's $70 million baby bought by Monster died a slow 4 year death.

So when I heard that Microsoft was going to buy Xobni, I was pissed.  That would have sent the chances of their ever being a Thunderbird plugin down to about zero.  Small remnants of the service would have maybe made it into Outlook 2015, long after the frustrated founders left the clutches of their Redmond overlords.  If you're long e-mail as the gateway to a smarter social graph, this was not an acquisition you wanted to see happen.

Seems like founders Adam Smith and Matt Brezina thought the same thing and so they walked away from the acquisition.  Fantastic!  Good for you guys!  At the end of the day, money's great, but I think they realized they have a great opportunity here to be something a lot bigger... why not take a shot?  They're obviously smart guys capable of building interesting products, so it's not like this is the only potential for money they'll ever have.  It's not like two talented developers are ever going to wind up homeless.  I applaud their interest in doing something bigger and look forward to being able to use their tools on either Thunderbird or gmail.  

Mike Arrington and a number of other A-listers are proposing an open source, decentralized version of Twitter, to improve performance:

"And we’d never have to deal with outages again."

"Facebook email, which they call messages, is becoming completely unusable as a personal or business productivity tool."

Eran Hammer-Lahav has been a really active member of nextNY.  He recently pulled the plug on his startup midway through his friends and family funding for a host of reasons that touch on a lot of the issues talked about in that group:  hiring, competition, product development/management, etc.   He's moving on to become an Open Standards Evangelist at Yahoo!, but he's learned a lot of lessons and has agreed to talk about them at a small group event this Thursday night (5/1) at 6:30PM here at Path 101/Return Path.

There are a lot of people looking for partners, trying to figure out competition, or just thinking about starting companies here on this list.  Eran's advice could be invaluable.  There are 13 people signed up and we could squeeze up to 30 people in the room.  This is a must-show for anyone in the very early stages of their business as far as I'm concerned and want to encourage as many people as possible in that position to take advantage.

Here's the link to the event:

nouncer.eventbrite.com

I'm often at a loss to figure out plans for hanging out. It's not like I don't have interests--I have a ton. It's that finding the right people to hangout with make up 99% of what makes an activity fun for me. The right people, to me, make or break an event.

Therefore, I don't tend to have thoughts like, "I really want to pick up and travel somewhere" or "I reallt want to go dancing." That being said, I'll show up to just about anything, given the right crowd--dodgeball, semi-pro pillow fights, the Philharmonic, a jazz club or a philosophy talk. I'm kind of like that with Church. The community has always been more important to me than the building, so when I was on campus at Fordham, I went weekly, but now I don't really go because I'm not as connected to my local Brooklyn parish. I simply don't hangout there much and most of my friends live in the city.

So, should you ever hangout with me, while I'll always be up for doing something interesting, it doesn't much matter as long as the company is good. One of my favorite nights ever was when I hungout with a friend at the fountains of Columbus Circle. We met there, and didn't move...talked for hours, and that was it--highly entertaining for me.

From Wikipedia:

"In quantum physics, the Heisenberg uncertainty principle is the statement that locating a particle in a small region of space makes the momentum of the particle uncertain; and conversely, that measuring the momentum of a particle precisely makes the position uncertain."

Basically, what this says is that you only know where something is or in what direction that it's traveling, but you can't know both.  This intuitively makes some sense.  If I throw a baseball, you can snap a picture of it, but the clearer the picture is, to the point where it appears frozen in mid-air, the less you can tell where it was going.  A blurred picture of a ball, however, clearly has some direction, but you often can't actually tell where the ball was at the moment the picture was snapped.

I've had a number of conversations with people lately about how people change over time.  This is an especially important consideration when it comes to getting into a long term relationship.  You may like someone now, but how do you know they won't change on you over time?  Or, how do you know if people can change the things you seem to clash on?

A lot of it has to do with the how much of a person's personality is innate, static.. an unchangeable core drive particular to them that will permeate everything they do and all their interactions with others.  This is what I think of, relative to Heisenberg, as someone's "position".  You may think I am an easygoing guy, but that's only at this given moment in time.  The more detailed you get in your perception of exactly how I am easygoing, in what situations, what my limitations are, etc., the less you can bet on whether or not it will continue in the future.  Not only does the future bring with it lots of unpredictable situations--situations that might test the limits of my easygoingness, but the future also has a cumulative effect.  The harsh realities of life my harden me and I may become more difficult over time.  I think it is likely I will resist this better than most people, but when you start talking about the momentum of the 57 or so years remaining in my life, it's difficult to nearly impossible to determine what my position will be. 

You can, however, describe that momentum.  I'm a big believer in one's ability to guide future decisions about your own life with a strong hand.  I can decide, and I have, that I will always attempt to avoid stressing the small stuff.  Whether I will be successful, what I will learn by doing that, what kind of a personality that will result in, etc. is unclear.  However, my future actions are a series of individual choices--choices I do have some control over and can construct a framework for decision making that I can use consistently going forward.

So, for example, a couple can agree to strive to communicate well.  They can, with some accuracy, describe a momentum of communication.  Communicating is a verb.  You cannot be communicative unless you are actually in the mode of openly communicating.  That's not an innate trait... it's an action.  It's something that people decide to do.  Where that communication will lead, whether those people will communicate the same positions going forward is impossible to determine, but at least you can, with much better accuracy, tell how you plan to act.

I'm largely unconcerned with people's position when I meet them.  I don't really care much about who you are, because, with every passing second, who you are is a thing of the past.  You are what you are doing now, and what you are doing now is already over.  I want to know what you will choose to do--how you will choose to live. 

It sounds overly simplistic, but I think the best relationships, be them romantic, platonic, professional, otherwise, are the result of a decision--a decision to act in a way that promotes a great relationship.  It's not about whether you are inherently respectful, engaging, or interested, it's whether you choose to respect, engage, and take interest.  I really believe that, so long as they're attracted to each other, just about any two people should be able to get together and half an absolutely fantastic, exhilarating life together--and that falling short on that is largely a product of lack of commitment on one more both sides to do the actions necessary to promote a good relationship.  Sound too easy?  It's easier than you think, if you make it.

I couldn't agree with this more!

"Techies, VCs, and the press are always swooning over the glory of the Bay area. This is where all the excitement, the money, and the people are, they say. And that’s true to the extent that your great big idea fits the current cultural mold of that environment.

If you’re looking to build the next web 2.0 social media eyeball-collecting application, don’t want to worry about boring details like revenues, and hope to either flip to Google for an early $20 million or get that Facebook billion-dollar valuation, the Bay area is exactly where you want to be. No where else do you have the connections, the people, and the atmosphere available to make that dream happen.

But this strain of startups is a highly inbred line that holds more risks than most people realize. It’s not that they never work financially, enough people are sipping Margaritas on sunny beaches from towering buyouts to prove the contrary. And it’s not that they don’t work socially — I personally enjoy YouTube as much as the next guy. It’s that the Bay area pipeline for building web businesses isn’t optimized to carry much else than these stereotypes."

Read on.

• Tweeting for Companies 101 | ::HorsePigCow:: marketing uncommon
  Social spelunking.
  (tags: companies twitter)

• Design and the Elastic Mind - I Want You To Want Me
  (tags: cool events moma nyc todo)

IMG_2175, originally uploaded by ceonyc.

Turns out Groupo Bimbo is a large Mexican baking company.

I heard the term "100% commitment" yesterday.

What does that mean, especially for an entrepreneur?

I think anyone would agree that starting a company means "100% commitment", but I often think it's sort of a loaded term, and often used as an excuse to fall down on your personal responsibilities to others.

First of all, the number itself is quite silly.  100%  Why not 110%?  And what would 95% even be?  Pursuing a biz dev contract but just not signing it?  Or signing it late? 

What about last Friday night?  I had two softball games, one of which was for Return Path's team.  Should I have stayed late at work that night?  Return Path gave us free space.  To me, playing nice with people in an office I'm not paying to be at is just being neighborly, and when you're a startup, you're often going to have to depend on as much free help as you can get. 

Does that make me less committed to Path 101 because I wasn't at my desk? And if you can't measure committment by hours at the desk, then what exactly do we measure it in?  Personal sacrifice?  I love what I do.  It's not "hard", not matter what time I leave the office, because I'm passionate about the idea.  Sacrifice, to me, would be trying to max out my potential salary by being an investment banker.  (No offense to bankers.) 

Plus, we raised angel money... and so while there's some serious opportunity cost in terms of current cash comp, it's not like I put my house at risk... yet, anyway.  Does that make me less committed because I didn't have to do that?  One thing we told our angel investors is that we were raising so we could focus on this full-time... that having other tech jobs would really make the product suffer.  If we were bootstrapping, and had to get other jobs, we'd be less focused, but with all of our own capital at risk, would be be more committed?  Can you be less focused and more committed?  That makes no sense.

Unfortunately, I feel like way that many people use it is as an excuse to fall short on personal commitments.  We commit ourselves to a job and we think that releases us from our obligations as real people--to family, friends, significant others, etc.  Maybe this makes me less committed, but I am a real person first, entrepreneur second.  I don't see my family as often as I did before, but I still make it a point to see them. 

Same with friends.  I've severely pared down my social life, but I still need to get out of the office and play some ball when I can.  And I will defintely be kayaking at the boathouse, even if its just a weekend afternoon.  I'll stay home Saturday nights to make sure I'm out on the water during the day. 

I'm not shutting myself in a hole to launch this business--if nothing else because its these people and these activities that gave me the support, insight, and inspiration to start this business in the first place. If nothing else, particularly for a user-centric web service, if you start severing your human connections, you're going to quickly lose the ability to create user value.  You'll lose your initial audience--the people you've been there for and maintained connections to--the ones who will go to bat for you inviting their friends to the service because you showed up at their birthday party--even if you had to show up way late because you were wireframing new features... and you have to leave early because you didn't finish. 

It's the same with love.  Am I an ideal candidate to date right now?  Well, if you need to go out five nights a week at 7PM and spend a ton of money on entertainment, well, no, probably not.  But am I closed off to emotionally connecting to someone?  Far from it.  In fact, in a time like this is when I probably most need that kind of connection--one single person who will care about and support me... that I can go to and share my day with, or escape from it if need be. 

And, in the same way, I want to be with someone who is as equally involved in their own passions as well.  If you walk out at work at 6PM and then have nothing else in your life or don't commit any other effort to it, I won't have much of an interest in that.  Would commiting to someone emotionally make me less focused on my business and less committed to it?  Does entrepreneurship require that you unplug from the rest of the world--sever your connections and cease being open and vulnerable to connections? 

I think every entrepreneur needs to go about this doing it in a way that reflects who they are.  If anything, it's my connection to the world around me that makes me a better entrepreneur.  The back and forth flow of ideas, feedback, support, opportunities--cut those off and then this just becomes a horserace--who can just outrun the next guy. 

Maybe if you're selling some kind of almost commoditized enterprise security software product with a 6 month technical advantage, then maybe you need to run yourself and your horse into the ground, but in a world of disrupted markets,  appropriate execution, and social networks, I believe the lines of personal commitment and commitment to your business should get blurred and are not mutual exclusive.  Did David Karp succeed in creating a great product because he stayed up later than the next guy with the next best blogging platform?  I highly doubt success will be a function of hours worked in his case.

If anything, I see a lot of products and services suffering because people aren't getting out from behind the desks.  They're not living and loving and they're losing touch with the very audience that they're building a product for. 

In a way, I've been committed to Path 101 for ten years, because it's been that long since I started counseling my friends on their careers, running internship and mentoring programs, and a little later starting to teach.  I live out my startup everyday.  If you have me in your life, you get Path 101--they're one and the same...  and in the same way, because I have Path 101, I get my audience...  and need it...   the day I stop interacting with and caring for the people around me is the day this company goes down the tubes.

You're either committed to your life or you're not--you can't slice it up so easily and your career should not prevent you from being a person--it should enhance who you are as a person.

Right now, Gary Vee's book is #57 on the Amazon top sellers list.  Ironically, he's ahead of the Black Swan, the 7 Habits of Highly Effective people, and Getting Things Done.  You want to talk about improbable, but effective...  look no further.

So why did I buy the book?  Like I said before, I don't even drink.

It's not about the book and it's not about Gary Vee.  It's about the idea that, by connecting directly with your audience, being authentic and customer focused, and using social media tools, even a brick and mortor biz like a wine store in New Jersey can create an experience bigger than themselves AND make real dollars all the the same time.

I've talked to Gary, shook his hand, and he bought me food.  There's a real live person behind this who really wants to see his customers have a fantastic experience--not just with his brand, but with their lives.

To me, buying the book is a vote.  It's a statement to every other company I'm forced to deal with on a day-to-day basis that I want the Gary Vee treatment.  I want to be spoken to honestly.  I want to be treated not only like a human, but treated like a great person.  And, I want to have fun. 

If Gary Vee's book shoots up to #1 on the Amazon bestseller list even before it gets released, it will be a real eye opener for other businesses. 

So, please, do us all a favor...  Go to your computers, open up your browser and yell, "I'm as mad as hell, and I'm not going to take it anymore...   and spend 13 bucks (plus shipping) to support the phenomenon."  You don't have to buy 3... just one will do.

If you don't know who Gary is... just watch this interview he did with Tara Hunt.