Venture Capital & Technology Charlie O'Donnell Venture Capital & Technology Charlie O'Donnell

Who’s Your Who’s Who? Getting the right people involved in your startup

A lot of times, when I see a startup’s advisory board, it’s a skippable slide.  You’re a vertical search for Play-Doh and you have some guy that owned a toy store for 20 years as an advisor.  That’s a yawner because their are probably 50,000 people just like that guy around.  It’s nothing special to get him involved, and while he has some domain expertise, it’s not so unique that he gives you an innate advantage—nor can he get you any doors opened that you couldn’t get yourself.  Now if you had the inventor of Play-Doh or the Chairman of the Play-Doh corporation, that would be something, because now you’re talking about people who have relatively unique experience and the ability to command unparalleled influence and respect in the market. 

When I first started Path 101, I made a list of who would be the ultimate people I’d like to get involved in the company as angels or advisors.  The founders of any of the big job boards were tops on that list, so I immediately looked up what they were up to now and did my best to network my way to at least a conversation with guys like Richard Johnson, who was the Founder of Hotjobs. 

That turned out to be important, because the more people I talked to in the jobs space, the more people wound up asking me if I had ever spoken to Richard and what he thought of the company.  Had I answered that I had never met him, that would make it seem like I didn’t have the ability to make the connections I was going to need to push the company forward. 

Investors do that all the time.  They leverage their network for second opinions and to try to provide help to portfolio companies.  I’m often sending companies that I meet to the best networking contacts that I can think of—but in reality, even though it rarely happens, I’m always thinking that the folks I send them to are connections the company should have already made. 

So, if you’re a startup in the fashion space, you should have already talked to the founders of Gilt—and actually that’s probably where I should have gotten the recommendation to meet with you in the first place.  When successful industry folks send me a company, in a way, it already derisks the competition question.  It means that the big gorilla in a space probably doesn’t initially see you as competitive, but that you’ve got something that people who should know what they’re talking about believes will get you to success. 

So who’s your ultimate “Who’s Who?” list of people you’d like to get involved in the company either as advisors, investors, or just champions?  Don’t wait until you raise money or even have your product launched to have a dialogue with them.  They’re undoubtedly the best people you can possibly get feedback from on the viability of your idea, what the customer pain points are, and what will sell in your market—and whether or not they might ever want to buy you or eat your lunch.  I’m going to eventually go to them anyway for due diligence as well, so best that they know and understand your story firsthand—and that you’ve sold them on it.  Also, if in fact you do get them on as angels, it provides the company with a nice validation on the market side.

So who’s who?

Here’s a list of the types of people you should be checking off:

  • CEOs of companies that you want (or need!) business development relationships with
  • CEOs of companies that you’re in possible competition with (Hey, you never know)
  • The very top of the heap of pundits and thought leaders in your industry, including top industry analysts
  • Financial backers of the most successful company in your space
  • Original founders of the most successful companies in your space

Also, convincing top industry folks to champion your cause should conceivably be a helluva lot easier than driving $10 million dollars in revenues or signing the business development deals that will get your product the distribution it needs.  If you can’t sign up an advisor to a deal where they get a little equity in your company for a quarter call and a quickly returned phonecall, how are you going to ever hire that rockstar developer away from Google or sign that tipping point deal?  It speaks volumes if you’ve already hustled and hacked your way to the right people versus sitting on the sidelines without having tried.  You’ve not nothing to lose and everything to gain!

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Venture Capital & Technology Charlie O'Donnell Venture Capital & Technology Charlie O'Donnell

Why is the Kindle so anti-social?

I’ve now had my Kindle for a couple of months and I’m really liking it.  The battery life is amazing, purchases are seemless and fast, and the screen is easy to read from.  I’ve probably done more reading in the last couple of months than I have in the last year.

There’s something consipicuously absent from the Kindle, though—other people.  Reading and shopping from the Kindle is a disappointingly closed and solitary experience.  I can’t see what other friends of mine are reading from Amazon.  I can’t tweet my latest purchases.  I underline portions of books, but those clips just sit dormant on the device, completely unsharable.  What I’d really like to do is share all my book quotes on Tumblr

It shouldn’t be too surprising, though.  Despite purchasing Shelfari, Amazon has severely lagged behind the social game.  Despite the company’s blowout financial performance, you have to imagine the company is leaving even more on the table by not pulling its users into the service through social networking.  It could lock in loyalty to it’s fantastic Kindle hardware with network effects with a few simple features—like letting users opt in to sharing purchases.  The closest it ever came was letting Facebook post Amazon purchases through Beacon—and that didn’t turn out so well.  Perhaps they were left a bit bruised from that experience?

Still, you have to believe that a well thought out social strategy could cement Amazon’s place in the hearts and wallets of consumers and it boggles my mind that they’ve done so little in this area.

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Venture Capital & Technology Charlie O'Donnell Venture Capital & Technology Charlie O'Donnell

Top 5 things missing from most entrepreneur pitches

While I never did really stop seeing new deals, even when I was out of VC, now that I’m back in, I’ve really ramped up the deal flow engine.  I’ve been enjoying the meetings I’ve had over the last few weeks, but some of them have reminded me what I routinely see missing from most pitches. 

Here are the things that nearly every early stage investor needs to bet on that are too often missing:

1) Strong sense of the key milestones – Entrepreneurs often ask what metrics they need to get to in order to get an investment.  I often turn that question around and get them to tell me what the important milestones are.  Having 100,000 users may not be the right metric for everyone, and it also depends on stage.  A TechForward, a First Round Portfolio company, the team needed to find out whether or not consumers would buy into the idea of paying to protect their electronics purchases from obsolescence—and they needed a very small amount to prove it.  They knew exactly what metrics they were looking for—percent upsell—and how it was going to inform the business strategy—and whether or not there was actually a business to be made. 

Milestones are a waterfall—and having them as goals should inform product, marketing, financing, etc.  If you tell me getting to 25% penetration is critical mass, that’s what I’m going to judge your ability to execute against, and that’s how I’m going to evaluate the appropriateness and risk of the financing.  If you can’t identify a set of metrics that you’re driving at, there’s probably a zero percent chance that you’ll reach them.

2) Implementation of a product strategy – Especially at the stage that First Round is looking at deals (as early as a Powerpoint), we all know that the current product, as designed, is no doubt going to need a lot of work.  The idea will change.  So how is anyone supposed to know whether or not these future changes will not only be for the better, but that they’ll be implemented in a focused way that drive key milestones in the right direction?  You may think that search box needs to move, but how do you know?  More importantly, how do I know that you’re not going to spend the whole financing moving the search box around when it turned out that being on mobile was more critical to your success?  Do you have a roadmap?  How do features make it to the roadmap?  Moreover, how do features get removed from the roadmap, because chances are you’re not going to be able to do all of these things.

More so than any other aspect of the business, the thing I see early entrepreneurs tend to drop the ball on most—myself included—is product strategy.  I’m not saying you have to know all the answers, but you should at least know what your landing pages are trying to accomplish, where they’re going wrong, and what steps you’re taking to identify the solution.  I like to know that, even if you haven’t figured everything out, you have a process around product—so this way I can bet that you have the tools to figure it out.

3)  A theory on customer acquisition – You may not even have your product out yet, but having a reasonable sense on how people are going to discover it—past the buzz around your launch, is necessarily.  Just tell me how the first 10,000 users who aren’t your friends find it—and if it’s viral, tell me why people pass it on other than “because there’s an invite friends link.”  Zoominfo, for example, probably made a bet one day and said, “50% of people on the web do a vanity search at least once a year—and we’ll probably have 25% of those people in the US in our database to start, and 2% of those people, if we rank high enough, will come and claim their profile, which amounts to X number of users.”  

These numbers may always need to be adjusted, but at least you’re starting with someone you can measure against and identify where the issues are.  If your strategy is to reach out to all the bloggers in your industry and get them to write about you, that’s pretty much what every other startup is going to do—and anyone who has done it will tell you the results will likely be underwhelming. 

4) A financing strategy that gets you *somewhere* – For whatever reason, there are psychologically satisfying numbers out there that people seem to latch onto when raising money: $250k, $500k, $750k, $1.5mm, $2mm, etc… Nice round numbers.  Unfortunately, too many people pick one of these numbers based on the confidence they have in their ability to raise and quality of their network, versus picking an amount that actually gets you somewhere.  When I say somewhere, I really mean one of three outcomes:  getting critical mass (whatever that is for you) or at a product milestone that makes you venture fundable, starting to get revenues, or cashflow positive.  When someone asks you, “What does this money get you?” they really want to know that it gets you to some amount of users, coverage of certain platforms, first enterprise customers, whatever it is… just something more mission critical than “18 months”.

5) Specific value creation- The easiest way to show value creation is to say that each customer is worth X dollars in revenue.  Pair that with the cost of customer acquisition, and net net, there’s your business.  I don’t care if these are wild ass guesses—at least make some attempt at showing that at customer N, your business is worth X.  Would it hurt to make an attempt?  Sometimes, the value creation is in the network effects.  That’s fine, too… what do we think that network is worth?  I’m not saying you need an Excel spreadsheet, but very often I talk to entrepreneurs who have never even thought about these numbers and wind up realizing that the market their going after, even if they were a huge success, just isn’t very large.  Back of the napkin is totally fine.  If you’re running a music startup that helps people find experts to help them learn an instrument, saying that, each year, x number of people try to find a music teacher, the avg lesson is $20/hour, they stick with it an avg of 5 hours, then figuring out the price of lead gen for X number of $100 lifetime value customers goes a long way to figuring out how big this market can be. 

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Charlie O'Donnell Charlie O'Donnell

FRC biz cards FTW!


FRC biz cards FTW!, originally uploaded by ceonyc.

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Venture Capital & Technology Charlie O'Donnell Venture Capital & Technology Charlie O'Donnell

Never Enough Competition

One thing I often hear when I talk to other venture capital professionals when I mention a particular deal is “There are a ton of people in that space” or “So many companies have tried that before.”  

I never figured out why that’s a bad thing.

If a problem is worth solving, of course a lot of people are going to go after it.  That’s why there are a million ad networks and more security software companies than you can shake a stick at.  These are huge markets and numerous companies are minting money in these spaces.  In fact, I’d beware of spaces where absolutely no one is playing.  Capital moves pretty efficiently.  If anyone else thought there was money to be made in what you’re doing—I find it hard to believe no one else would be trying it.

Not to mention that, if there are a bunch of people trying to do something, chances are no one has completely solved the problem.  Last I checked, ads are still pretty irrelevant and people still hack into things.

On top of that, we all know that being first doesn’t necessarily mean you’ll be the winner.  Google certainly wasn’t the first search engine, and Facebook wasn’t the first social network.  Apple didn’t make the first MP3 player either.

Rather than being dismissive about there being too much competition or a bunch of people who have tried to solve that problem and failed, I’m going to start pushing back when I hear this.  Why did they fail?  What did this next company figure out that might enable them to succeed?  Where these companies just too early?  Did they fail to develop a key feature?  Did they misunderstand how people wanted to use the product?

Often times, it’s a small feature that makes a big difference—like how del.icio.us basically redid Third Voice, but had tags instead of folders, and defaulted to public sharing. 

Whatever the case is—if you’re an investor and you feel like you’ve seen 20 other companies in this space, you should spend some time trying to figure out what you believe makes a winner—and why everyone else hasn’t had success yet, before you completely dismiss the whole space. 

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Charlie O'Donnell Charlie O'Donnell

Fuck Yeah Apple Pie!


Fuck Yeah Apple Pie!, originally uploaded by ceonyc.

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Venture Capital & Technology Charlie O'Donnell Venture Capital & Technology Charlie O'Donnell

Is your own dog food good for you? Building apps where you are the user

Today’s post is by request.  Someone pinged me on IM today and said that they had an idea for a blog post, but wanted to see me write it, not them.  It was an interesting enough topic, so I’m obliging.  This person may or may not work for Yahoo! and have a hyphenated last name that includes an item you’d find at a hardware store.

Working on applications where you are the intended user is undoubtedly more the exception than the rule.  Not all apps and servers are consumer facing, and ultimately they’re probably trying to cater to a much wider audience than just you.  On the other hand, niche applications still require a wide range of staffing and support, and so I don’t assume that all of the front end developers at Kayak like to travel or that whoever does sysadmin at Suicide Girls likes busty pinup girls with tats in leather.  Ok, wait… maybe that was a bad example…  but you get the picture.  You’re not always the user, but is it an advantage to be the intended demographic or will it cloud your judgment?

I think the answer isn’t A or B, but C…   that it probably doesn’t make nearly as much sense for someone on the team to be your intended demographic as it does for you to be immersed deeply in the community of your potential users.  So, if I’m building a social network for bungee jumpers, the fact that I’m afraid of heights shouldn’t really prevent me from being able to build a great app for them—so long as you are constantly getting community feedback on what you’re building.  In fact, you’ll probably be better at interpreting the feedback of others than you will be at identifying what will solve your own problems—if for no other reason than it’s easier to identify trends in the feedback of many than a trend of one. 

At the same time, when you’re not necessarily solving your own problems, you’re less tempted to “fall in love” with certain features that don’t advance the product towards key milestones.  In a certain sense, good product managers need to be a little dispassionate—with a quantifiable, logical, and actionable process for adding or removing features or changing strategy. 

That leaves open the question of where the original idea for the business or service comes from in the first place.  To some extent, you already need to be immersed in an area to identify a new way to create value—but it would take a lot of passion for that space to really want to build a company in it.  So, while I’m probably advocating a dispassionate product development process, at the same time I don’t necessarily relate to the Fabrice Grinda “9 criteria” approach to entrepreneurship—which lands him in ringtones one day, international marketplaces the next, and almost put him in cloud storage.  I feel like its more likely the case that you start out with a way to solve a problem that is close to your heart, but that, at some point, you have to put on your surgery scrubs on and operate on this service like its a machine, not someone’s grandma.

Some might argue that this approach makes it less exciting to build an application, since you’re not the intended user, but I don’t really think the best builders are motivated like that anyway.  They want to solve interesting technical problems, make services that are more robust, faster, and scalable.  To the extent that they’re solving the world’s problems or their own I think is more of the cherry on top—not the main reason to work on that project.  It’s certainly not enough to keep you at a place if you don’t have interesting challenges—and at the same time, few people I know with interesting, if not basic, product development challenges got tired because they didn’t care about using any of what they built as a user.

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Charlie O'Donnell Charlie O'Donnell

Bay Ridge’s Rustica Cafe and the plight of the local small business

A new cafe opened up in Bay Ridge this year, on the corner of 83rd and 3rd, right opposite Cafe Cafe.  It’s called Cafe Rustica and the food there (at least the paninis, which I keep going back for) is pretty good.  They did a nice job of building the place out and it seems like a great place to get dessert as well.

When I went in there, though, I went to go check in on Foursquare, but it wasn’t on there—I added it and soon became the mayor.  They also don’t have a website, or a Facebook fan page or Twitter or anything.

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Venture Capital & Technology Charlie O'Donnell Venture Capital & Technology Charlie O'Donnell

Never Too Early (To Talk)

A funny thing has been happening to me since I joined First Round Capital.  People have gotten a lot more self-conscious about sharing their ideas with me.  Several times in the past week, friends of mine and others that I know have hesitated to tell me about a new idea because it "wasn't ready".  The other morning, I ran into an entrepreneur on the subway coming in from Brooklyn and he kept stressing to me how early his idea was and that he wasn't really planning on pitching it to “an investor” that early. 

Getting Feedback

The truth is, you can absolutely never be too early--at least to talk to me personally.  First of all, I'm big on feedback.  I don't think you can innovate in a vacuum.  Ideas need other ideas and feedback to grow.  They're almost like little kids.  Lots of overprotective parents keep their kids from playing in the dirt or playing with too many other kids, so as not to get them sick.  What happens is that they never get exposed to all the other germy little kids and therefore never get the chance to build up any kind of immune resistance.  The kids who play in the dirt almost always wind up getting sick less as they grow up.  Similarly, you can always tell when a startup idea hasn’t been circulated among enough people for feedback. 

Who Else is Out There?

At the same time, there’s a good chance I’ve already spoken to the eight other people thinking about this space.  It’s in your best interest to ask me to put you in touch with them.  They could be potential biz dev partners, competitors about to each your lunch, or even acquirers—you never know.  Whatever the case, it’s better to talk to them as early as possible.

Strike While the Bar is Low

When your idea is half-baked, I’m really not going to expect much.  It makes perfect sense that you have a lot of open questions and unsolved problems when you’re just a few days or weeks into an idea—but it seems worse if you’re “ready” for an investor pitch and you still have them.  Holes and broken demos are fine.  Things always break and you always wind up missing things you needed.  One of the things it’s my job to do is to vet the person and to figure out whether this is the kind of person who can fix things.

I’ve also been there.  I know what it’s like to iterate on a business idea as an entrepreneur.  The early versions of the Path 101 concept look nothing like the eventual product.  That’s what entrepreneurs, at least good ones, should do—pivot and adjust based on market and customer feedback, as well as a internal process of continual improvement.

Is There a Market for This?

Lastly, I think you want to know early on whether or not something seems to be venture fundable.  When you pitch a half baked idea to people who could support you, and they seem to get excited about it, you get an early signal as to how easy or difficult fundraising might be.  If every investor you talk to wants to know who your technical partner is, than maybe it’s an early signal that you need to get one.  That’s better than waiting until your prototype or demo is perfect and then finding out no one really cares that much about your space or the angle you choose to exploit the opportunity. 

Ignore Me

Of course, if you’re really passionate about an idea, and your early feedback isn’t great, that doesn’t mean you should just drop in and move on to something else.  Sometimes the process of moving forward can help you morph an idea into something disruptive.  Besides, lots of investors initial instincts have proven to be wrong, but it helps to know where the market’s at while you’re building. 

Forward Progress

People tend to think that you only have one chance to pitch an investor, but one of the best things you can do to impress an investor is to meet them very early, and then let them see how your idea morphed over time and how you made progress.  It shows forward momentum and we love it when we see someone three months later come back and say, “Hey, we vetted the idea and we’d like to update you on what we learned and our new approach.”  Plus, if you first came to me before you were even sure if you needed money, how much, etc., then there’s really no way I can turn you down, because you haven’t asked for anything yet.

Idea Theft

Some people don’t want to share their idea early because they’re worried that someone will steal it—especially an investor looking to make money off it.  That notion fails on two accounts.

First, if I had any interest in having a long career in venture capital, which I do, it would absolutely not be in my best interest to steal your idea and give it to someone else, because then I’d basically do irreparable damage to my reputation.  It’s just not worth it, because word travels too fast. 

Second, an idea isn’t really worth anything anyway.  It takes execution to get an idea off the ground, and not only are you probably the one best suited to execute on your own ideas.  Even if they do get stolen, you can out-execute the next person if you put your mind to it anyway.   I can’t think of very many people in online technology who succeeded because they were *first*…   Not Facebook, YouTube, Google, Amazon, etc.  So, there’s really no incentive for me to go stealing early ideas because getting them to someone else to beat you to it doesn’t guarantee success.

So if you’ve got a half assed idea and you want to talk it out, feel free to drop me a line.  Even better, let’s get a couple of other people smarter than us together over lunch to kick the tires and see what’s there.

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Venture Capital & Technology Charlie O'Donnell Venture Capital & Technology Charlie O'Donnell

The problem with not hitting your seed round milestones

Here’s my quick response to Chris Dixon’s post on taking seed money from VC firms.  As a part of the First Round Capital team, I’m totally biased here.  First Round does quite a number of very early seed investments, even less than 500k (so you’re never too early to start talking to us.)  That’s ok, Chris is biased, too, because he’s an angel investor and wouldn’t benefit from more competition in the early rounds.  The nice thing is, there really doesn’t need to be any competition because seed investors and VCs can all play nice together in the sandbox.  Any firm like First Round would love to do a deal with Chris.

In any case, he points out that it looks bad when someone who can follow on, like a VC firm, doesn’t do your next round.  It becomes a case of “What do these guys know that I don’t?”

I have several issues with this:

1 – This assumes that angel/seed folks don’t ever follow on.  They often do—which is why they rarely do a deal without the prorata right to maintain their ownership stake.  Some of these “super angel” folks can write checks of hundreds of thousands of dollars, if not more.  So, you have the same problem if you have *anyone* in your deal who could ever write more than like a $25k check.

2 – If a VC invests in a seed round, something has to go pretty wrong for them not to follow on.  VCs aren’t generally in the business of just putting 100k slugs to work here and there.  They’re assuming and *hoping* that you will have an investable deal for them when Series A time comes around.  They’ll sit down with you early on and say “This is what it will take to be a viable Series A deal for us and for anyone else in the market.”  The entrepreneur should only agree to take seed money from them if they agree to that milestone.  If the company falls so far short of that milestone that the seed VC thinks that additional investment won’t get them there, then what other invester is going to want a piece of that deal?  Wouldn’t it be clear that this is a company going in the wrong direction?

3 – Having a top tier VC in your seed round, versus some random band of family members, the local real estate developer, etc. gives you a *better* chance at building a company.  VCs bring to bear an expertise, a network, and a powerful brand that often brings a halo effect to their companies.

So, yeah, the problem doesn’t seem to be with the optics of who’s in/who’s out… it’s more the problem that the company didn’t do enough to make themselves a screaming buy to the people who knew them best. 

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Path 101, Venture Capital & Technology Charlie O'Donnell Path 101, Venture Capital & Technology Charlie O'Donnell

Startup Lessons - Having industry momentum at your back

Two years ago, I partnered with an awesome CTO, Alex Lines, to start a company called Path 101.  We didn’t get enough traction on the product and business to continue it fulltime, so we’re now working on it as a nights and weekends project as we take on other jobs.  This is the 2nd of a series about what I learned starting up a company. First one is here.

A few months ago, I wrote about the three types of deals VCs do.  One thing I realized was that aside from just betting blindly on an experienced entrepreneur or funding a later stage project, was that when VCs put money into something that's innovative, they tend to do it in an innovative sector.  So, it's not just about the idea, but they want that idea to live in an ecosystem that is in flux or generating new and interesting approaches.  For example, BazaarVoice (a First Round portfolio company) helps power social commerce with a variety of applications that help amplify customer voices to both sellers and to other customers.

No matter what they started with, social shopping was definitely an interesting area when the company started in 2005 and got funded in 2006.  It was clear that reviews and social media were helping sell product, so a bet on a suite of tools that helped companies create conversations around commerce would seem to have the wind at its back.

That's exactly what we didn't have at Path 101 in the jobs space.  In fact, what was fascinating to me, and unexpected, was how negative VCs were on the jobs area--especially for something so monetizable.  There there had been very little innovation in the way that companies hire and the way people find their jobs online in the last 15 years--except for LinkedIn--and investors largely saw that industry as a hopeless dinosaur.  Sure, there were business model innovations, like TheLadders and Indeed, but these were mostly about subtle changes in the way these companies made money.  It was still job ads and resumes at the end of the day.  The average VC didn't quite believe there was a disruptive job play to be had, so the idea of thinking of us as that play was a stretch. 

I can't exactly blame investors either.  Often times, investors bet on the "pivot"--the ability for a startup to stop what they're doing and have a strategic shift in the product or business plan.  It probably happens a majority of the time, and so an investor needs reasonable assurance that the team is going to pivot into something good.  If you're in a dynamic industry that is primed for innovation, not only is it easier to see where the next big thing is going to come from, but you get more experimentation from customers.  They're more willing to try new things because they know business is changing, but they're not sure exactly now. 

On top of that, it's easier to get press if you're in an industry with some buzz around it.  If you were to do a new geolocation startup, like Hot Potato, everyone will want to talk to you because there's obviously something happening in this space.  No one was really that excited about talking about new models in the job space.  Heck, the only blog actually covering new models in the space, Cheezhead, stopped publishing over a month ago.  

The other thing was that ideas don't happen in silos.  It helps to surround yourself with a vibrant community of entrepreneurs--and in the job space, there were only a handful of people I felt like I could talk with about new models.  Everyone else was basically minting cash on businesses that I couldn't understand how they'd even be able to exist in five years.  That meant that our inflow of new ideas and great feedback was pretty limited.

It's hard, because there wasn't another industry that I really wanted to change so badly.  Careers was my thing.  I'm extremely passionate about helping people figure out what to do with their careers, but ultimately, creating a startup in this space was an uphill battle from the beginning.  I'm not saying this was a fixable problem--just more like a warning to new entrepreneurs.  Take a look at your space.  Wipe your finger on the tables.  If it's too dusty, you may want to wait a little bit before trying to move the furniture around.

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Path 101, Venture Capital & Technology Charlie O'Donnell Path 101, Venture Capital & Technology Charlie O'Donnell

Startup Lessons – Figuring out the details of the product roadmap ahead before you start

Two years ago, I partnered with an awesome CTO, Alex Lines, to start a company called Path 101.  We didn’t get enough traction on the product and business to continue it fulltime, so we’re now working on it as a nights and weekends thing as we take other jobs.  This is the 1st of a series about what I learned starting up a company.

Raise money--That's the first thing many entrepreneurs think of when starting a business.  They plot world domination schemes that hinge on their ability to get an angel round together, without answering a lot of important product questions first.  That's fine if you're Rich Barton from Zillow and Benchmark gives you 7 million bucks to go do to real estate what you did to travel at Expedia.  If you're running leaner and you're raising "Get something up" or "just feed ourselves for a little while" money, you need a lot more questions answered. 

That was our first mistake at Path 101 and I'll take the blame for that one personally.   Or, you could think of that mistake in a different light and say that I should have realized that we were going to have to be a lot more experimental and iterative.  That would mean needing closer to a million dollars than the 350k we raised—and we definitely could have gotten more.  We just had this innate desire to be lean and only take what we thougth we needed.  Nowadays, I tell people to take twice what they think they need, especially if they’re doing this for the first time.  Maybe it should have been a little of both, but regardless, wireframes, specs, etc  should all be done before you take money.  Granted, these will all change, but you can go a long way to honing in on the product roadmap in great detail on your own time. 

For example, Aardvark worked on their product design and user interactions for 8 months before writing any code and before taking a big slug of cash.  The social answers platform started out with a dude on the other side of a chat account manually interacting with users in a structured way in order to product test.  They knew a ton about how their product was going to work and what it needed at the onset of development--and that's something you can do nights and weekends or bootstrapping.  It doesn't need a designer either.  Just tell me your best thinking on exactly what the product will do, in detail--talking basic wireframes here--at each milestone and how much money it will take to get there.

Milestones are important because not only does it help to estimate cost, but it helps figure out revenue and funding potential.  You can (and should) take a wireframe to a customer and say "If we build this, will you buy it...and if no, why not?" 

VCs may be a little different.  They probably won't take a vaporware presentation very seriously unless you know them or someone vouches for your ability to build something.  Get a warm intro.  Scared that they'll take your idea?  Someone can steal your idea a month after launch anyway, so what's the difference?

At Path 101, everyone we talked to thought that the idea of pulling resumes off the web to figure out career paths was really interesting.  We talked about what data you might want to pull out of the Resume Genome Project but not a lot about what the data actually needed to look like to be useful to a user.  There was no way we were going to get that right on the first try, but there's no reason we couldn't have had three or four iterations of that done--not just to show investors but to show developers, too.  This would have helped us get a sense of technical challenges that maybe we weren't considering or just to generate more interest in our vision.

There wasn't a good model out there for what we were trying to do, so answering a lot of the questions about how users were going to interact on the site would have gone a long way.  Instead, we did a lot of this research (and made more mistakes) when we should have been developing to more specific, vetted milestones.

That was lesson number one--more to come.

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Venture Capital & Technology, nextNY Charlie O'Donnell Venture Capital & Technology, nextNY Charlie O'Donnell

Where are all the NY tech and small business reporters?

On Tuesday, October 13th, at 6:30PM, 100 Founders and CEO’s of NYC tech companies will gather at Sun Microsystems for nextNY’s “NYC Media: Meet the startups” event.

The idea behind the event was that, on a pretty regular basis, tech and small business reporters find their way to me and want to know about the “comeback” or “birth” or “rebirth” or whatever of the NY tech scene.  Then I have to tell them all about the fact that we’ve been here for years, heads down working.  Half the time, they don’t know about the most successful startups or the most innovative ones. 

It’s not easy, either.  NYC startups blend in pretty easy—squatting in other offices, in coffee shops, in their own apartments.  You never know when the two dudes in the back of your Williamsburgh design showroom are actually a couple of hackers trying to change the world.

Therefore, I thought it would be great to gather a bunch of NYC’s really awesome startups together in  one room—and that’s what we’ll have.  There will be 100 Founders and CEOs of NYC startups all in one room, including:


Brian Adams – AdMeld

(Raised $15 mil in two VC rounds since 11/08)

Seth Besmertnik – Conductor

(Raised $12 mil, including $10 mil this year from Matrix Partners and Firstmark)
 
Zephrim Lasker – Pontiflex

(Raised $8.75 mil since 4/08)
 
Anthony Volodkin – Hype Machine

(Doesn’t need VC to be cool… Inc Top 30 Entrepreneurs Under 30)

Dave Morgan
Simulmedia


(Founder of Tacoda, sold to AOL for $275 million)

Geoff Lewis
Udorse

Up and comer from TechCrunch 50 - $500k from Founders Fund, Private Beta

 

So the big question is… where are all the local tech and small business reporters covering this?  We’re going to have Jenna Wortham from the NY Times and John Abell from Wired, but I expected journalists to be tripping over themselves for this and we haven’t seen it yet. 

Where have all the reporters gone??   If you cover innovation, small business, technology, etc. you absolutely need to be here!  We’re also going to include a short presention called “Your Guide to the NYC Tech Community”.  Reporters, RSVP here!

PS… If you are an entrepreneur, we are sold out (or more like free’d out, since everything at nextNY is always free).  Please do not try to sneak in with a media ticket.  I will find you and hunt you down like the dog that you are.  Grazie.

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Happy to participate in the Donor’s Choose Social Media Challenge again

Donor’s Choose is a fantastic way to get educational projects funded.  I had a great time with it last year and raised $1875.58, to be exact. 

This year, I want to double it:  $3751.16  Check out my giving page.

Here’s what I need from you: $3000

If I make it to $3000, I will kick in the $751.16, because I think this is an awesome way to get people involved.  Also, I’d like to beat the pants off the O’Reilly folks.  That’s right Tim.  I’m calling you out!  (The way I figure it, I probably wasn’t going to get invited back to another Foo anyway, so might as well go down in flames, right?)

Here’s an additional challenge…  if you get me to $4000, I will kick in another $1000, b/c $5000 is a psychologically satisfying number.   Anyone else want to throw in some matches at different levels?  Comment away.

So let’s get started!  I handpicked the projects this year… and they represent about $10,000 in needed funds.  Getting halfway there would be amazing!

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Path 101, Venture Capital & Technology, nextNY Charlie O'Donnell Path 101, Venture Capital & Technology, nextNY Charlie O'Donnell

Unintentional Benefits and a Test for NYC Seed

Last December,  Owen Davis from NYC Seed decided to make my company, Path 101, the fund's first investment.  Given my recent announcement that I'm taking a full time job at First Round Capital and that the Path 101 team is going part time, I have to imagine we've been written off as an investment--from a financial point of view.  God help the next company that has to pitch to the NYC Seed board now.  The board is a room full of about a dozen folks, which is about ten people too many for making early bets on seed stage companies.    Undoubtedly their mindset after the news will shift even further to risk mitigation versus additional risk taking, especially after what our experience might be saying about the funding environment. 

That would be a mistake, however.  Experienced angel investors know that a 50% loss rate is about average--they expect half their portfolio not to return any capital.  That's how the business works.  So, if another NYC Seed company fails soon, that would pretty much be well within normal expectations.  I feel like a group of government folks isn't really going to buy that, but they have to.  The Bloomberg administration trumpeted the fund as a way to spur on innovative technology ideas and fill the funding gap for cutting edge startups.  If it had to only pick from companies that could break even on $200k, you'd see little in the way of large scale market disruption coming from these companies.  In other words, you don't pick the next Google by mandating that the company generate enough funds to cover itself within the next nine months.  You might as well invest in a couple of accounting firms or food stores--very little chance of losing your money on those. 

In fact, one could easily make the argument that a heck of a lot of good could be done while still losing the whole entire fund--laying a big fat goose egg.  People learn a lot from failure, and having a culture that excepts high failure rates is critical to a truly innovative scene.  Also, when companies don't work out, founders and employees often move on to other startups, taking their experience and making themselves more prepared for the next challenge.

Take the investment in Path 101, for example.  By enabling us to continue an extra year, we were able to build better relationships with the innovation community and investors.  I was able to pitch and continue communication with Josh Kopelman from First Round Capital.  In turn, First Round is now opening an office here in NYC.  There's no doubt in my mind that First Round will invest *at least* $2 million more dollars in NYC than they would have anyway now that they have an office here--so this development is actually a net positive for the city.  We all said there wasn't enough early stage capital located in NYC, and now, we have a new top tier VC fund setting up shop right in the Union Square/Shakeshackville area.  Add in the fact that my partner Alex Lines is joining Betaworks.  Who knows, he could hack something up that winds up becoming huge.  In a way, NYC Seed enabled him to find someone to fund his hacking.

Plus, we've now unleashed machine learning PhD/scientist Hilary Mason's data mining expertise on the NYC startup market.  After moving here to NYC, she's now looking for neat data projects to work on, particularly locally.  She has a highly soughtafter expertise and our company attracted her back to NYC in the first place. 

By allowing the Path 101 team more time to be out there in the market, NYC Seed unintentionally deposited some innovative human capital back into the innovation ecology here.  The results are likely to be way better than anything just our one company had a realistic shot at, but I wonder how this fund will be measured...  Net returns or overall economic impact.  I hope the board will take a broader view of the impact of the fund and even extend it's life past the mandate for $2 million.  It certainly can't help the portfolio's risk profile if Owen is making bets thinking he's only got six bullets left in his gun and that's what he's going to be judged by.

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Venture Capital & Technology Charlie O'Donnell Venture Capital & Technology Charlie O'Donnell

First Round Capital, NYC, and Our “Born Again” Startup

For quite some time now, I've been saying that New York City needs more dedicated early stage capital.  Having an office and people on the ground here build community and human capital infrastructure.  Doing it from a dedicated pool of long term, early stage money insures that ecosystem will be more permanent.  You can't jump in and out of early stage depending on the temperature of the market, or do this as a "test" to see if you really want to be in this game.  It's also really difficult to support the innovation community here when no one in your firm can ever stay out late in the city when the entrepreneurs are just getting started.

That's why I'm excited to announce that not only will I by joining First Round Capital, but, more importantly for the NYC startup community, they are going to be opening up a dedicated New York office in the Shakeshackville or Union Square area. 

I’ll be full time in NYC as an Entrepreneur-in-Residence looking at deals (which you can send to me at charlie@firstround.com) and setting up an office here.  I don't mean just building Ikea furniture, but also helping strategize how to best support and inspire startup success in the Big Apple through engagement, conversation, and strategic support of community building.  Helping to build up a firm's physical and virtual presence, as you probably know, is something I've been a part of before. 

I’ll be ramping up my efforts to support the local innovation community through nextNY and other projects.  The more I can help local entrepreneurs, the better the opportunities will be for any early stage investor in NYC, and the better I can do actually proving out the First Round Capital value proposition.  NYC entrepreneurs want and need investors who prove valuable in helping them create successful businesses—and what better way to do that by supporting them even before formal business relationships are built.  The entrepreneur is the customer of a VC firm and in today’s world, customers have choice.  We need to give a lot more upfront if we expect to get your business.

How did this all come about?  Well, not surprisingly, the open dialogue I’ve been having with the innovation community on my blog for over five years is how it happened.  After I wrote my “Free Business Plan” on how to start a VC firm in NYC, Josh Kopelman approached me at the Shake Shack.  He told me how much they believed in NYC as a major opportunity for them, as it has been with all the deals they’ve done here already.  We talked about our shared a vision of the kind of active, open, community focused firm that NYC needs.  They’ve already done 12 NYC deals, and the FRC team spends a fair bit of time here already.  This is a signal that they believe in NYC enough to make a commitment to being on the ground here in a more substantial way.  It's also a reflection of the fact that you can better serve the local community if all the hours that you spend here aren't squatting in other people's offices.

So what about Path 101? 

You’ve probably seen the math—half of all funded startups don’t make it and become zeros, a bunch go sideways, and then a select few shoot the lights out and return your portfolio several times over.  Well, suffice it to say that Path 101 isn’t going to be one of the shoot the lights out deals, but I’m cautiously optimistic that it isn’t going to become a zero either—and may even have some upside.  It's definitely not going anywhere.  It may just take some time to return what went into it—more time than it’s cash resources will allow. 

The three of us—myself, Alex, and Hilary—are no longer going to take a full time salary, small as it had been, from the company after September.  We’re just a couple of weeks away from launching our first revenue generating features—thanks to their hard work on the technical side—but those features probably won’t ramp fast enough to sustain a full time commitment for a team of three.  Therefore, Alex and I will move to a nights and weekends approach—a “born again” startup if you will.  Hilary will move on.

I'm excited to share that Alex will be joining Betaworks as Hacker-in-Residence.  It's a fantastic cultural fit.  He'll continue to support Path 101, especially through an upcoming feature launch, and trim the hedges, mow the code, and occasionally (albeit much less frequently I hope) fall asleep tweaking a server in the wee hours.   However, his main focus will be on building awesome stuff FRC can invest in.  :)

Hilary is seeking out cool data problems and will undoubtedly have more opportunities than she can handle--that is, until she optimizes the code and database structure in her head.  Then, she'll take on even more. 

Alex and Hilary have been incredible from day one and I have been extremely lucky to work with them.  I look forward to getting Path 101 on its own two feet so we can all see the fruits of our labor.

In the coming weeks, I’ll be detailing the lessons I learned in working on my own startup—lessons I’ll be taking with me to my job at First Round.  Launching Path 101 taught me enormous lessons about financing, product management, and process that changed the way I look at how innovation happens. 

There’s so much more to write about my experience at Path 101, our upcoming features, my switch back to the other side of the table, First Round Capital, etc…   Look out for quite a bit of content coming out of me over the next week or two.

Oh, and if you’re a reporter covering the local innovation scene here in NYC, you absolutely need to be at this event.  We have almost 100 founders and startup CEOs showing up on October 13th to meet the local media, like Dave Morgan from Simulmedia, Dan Porter from OMGPop, Anthony Volodkin from HypeMachine and tons of the next wave of up and comers.  Don’t call it a comeback—these are the companies that have been making NYC great for quite some time.  It’s time for you, the reporters, journalists, and tech bloggers to meet them.

I'm super psyched to be part of the First Round Team--I actually knew most of them fairly well already. I'm psyched for New York City that another dedicated early stage fund is firming up its commitment here.  Lastly, I'm psyched to be able to do more to help the innovation community in my hometown.  Please do not hesitate to reach out to me with your ideas (no matter how early), thoughts, opportunities, or just to say hi.  Hopefully, you can stop by our new office soon--maybe even within a couple of weeks.  I promise it will be a fun, open, accessible place.

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Twitter Spitter: The problem of autotweets from 3rd party apps and how to solve it

Sarah Tavel posted this morning on something I've been thinking about for a little while now: Twitter Spitter.  That's the term she's given to machine generated updates from apps trying to co-opt Twitter as a viral marketing mechanism.  Whether it's a Foursquare update or a Nike+ run recap, lots of apps are realizing that letting people post to Twitter can drive a lot of growth. 

Here's the problem, in Sarah's view:

"...the natural evolution of this is that Twitter will be increasingly abused by new web apps hoping to leverage Twitter’s effortless word-of-mouth. There is no mechanism in Twitter that I know of to limit what I’ll call web app Twitter “spitter”, and so there is no reason for web app companies not to push their app-specific messages to Twitter. And while conceivably there should be a natural mechanism of Tweeters not wanting to abuse their followers by allowing too much “spitter”, that mechanism is just not that efficient. I’m willing to put up with my friends’ spitter in much the same way that you put up with a friend’s occasional bad jokes or body sounds. But that’s not to say that spitter doesn’t degrade my experience on Twitter. As more applications look at FourSquare as an example of how to leverage Twitter, Twitter is going to increasingly become a jungle of 3rd party tweets."

Justin Shaffer said something similar to me the other day at breakfast--that we'll soon be near 80% conversation and 20% autotweeting from 3rd party apps.  He said, "What happens to the value of Twitter when it's the other way... 80% autotweets?"

I think we all know what happens then--the value of Twitter falls off the table, and it happens long before we hit 80% autotweets.

The problem is that Twitter Spitter is inherently a watered down, out of context version of behavior on the actual app.  Despite being guilty of Foursquare posting myself, I'll admit that to my Twitter followers, hearing that I'm at a particular place isn't as useful via Twitter as it is on Foursquare itself.  Foursquare provides the appropriate context and action steps to deal with this piece of structured information.

This was basically the Friendfeed problem.  Friendfeed waters down a person's activity across social networks and throws it all at me at once.  So, if you follow a person because they have a great blog, you're also going to get pictures of their kids on Flickr.

I go back and forth about this, and while I appreciate the value of getting to know the whole person, I also feel like it degrades me signal.  What I realized is that it's not the fact that this esoteric content is in my feed, it's that the receiving mechanism isn't built to make the most out of the structure it contains.

Reimagining Tweetdeck

The solution, in my mind, is to make Twitter clients, like Tweetdeck, smarter.  Since Twitter Spitter usually comes with an underlying link, it wouldn't be hard to give users the opportunity to opt out of these kinds of automated updates.

Even further, you could imagine channeling these links into more appropriate interfaces.

For example, how about:

- A map panel that aggregates all the Foursquare, Brightkite, etc. checkins and displays my friends' last known location.

- A play button for music that I can use to play, when I want, all of the aggregated songs posted to twitter throughout the day, even sorted by tags or genre.

- That same play button for video.

- A meme panel that collects and ranks the top links from all the people I follow on Twitter or different groups.

- A suggested user list powered by Follow Friday.

This way, people can post all the Spitter they want, and it doesn't get in the way of the real time conversation I came to Twitter to find in the first place.  Otherwise, Twitter is soon going to become the MySpace of real time--overburdened by so much spam at a critical time that the key users jump ship for more well controlled pastures.

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