How do you say no?

I hate the phone... for feedback anyway.   I write much more clearly and can organize my reaction to something  much better over e-mail.

What's bad is that this is a necessary part of my job.   I'm terrible at my conversations with entreprenuers over the phone.  They always want to get on the phone, and I understand that.  One, its more personal, and two, I can understand how, for some people, they can present better over the phone.