CRM Software for customer service professionals: Really effective, if you have it. Sprint apparently doesn't.

So, I've now been trying to port my number from Helio to Sprint since last Wednesday.

First, I tried this Wednesday, and they told me I was all set.

Then, when it didn't happen, I called again Saturday.

Of course, every time I call, I go through my little dog and pony show to tell them what my problem is and of course they need to transfer me to some other department.

But what absolutely kills me is that no one that I get transferred to seems to have any of my information.  You have no idea how many times I've given my name and address to verify the account.

My favorite is when they ask for my password.

Do you know how many different types of passwords I keep for all my different service providers?

What do you want?  Pick a password.... I've got first pet's names, 4 digit codes, last 4 digits of my social.  Mom's maiden name?

And of course, not every representative has the ability to login to the integrated "Sprint together with Nextel" billing system, so I always get transfered at least one extra time.

Now, I'm at the point where we need to call Earthlink while I'm on the phone to get the transfer approved.

So, let me get this straight... Earthlink (Helio) can say "no"?  Yeah, I'm pretty sure they can't, so what's the point of this?

And, as if this wasn't irritating enough, now all the representatives are trained to come back from putting me on hold every 2 minutes to tell me what they're doing.   Don't stop!  Keep doing whatever you need to do until you actually help me!!  I actually told a rep that yesterday.  I was like, "Take as long as you need.  I'm trained to hold for ludicris amounts of time and frankly, I liked that better than this annoying touchy feely, "Is it ok if I place you on hold again... thank you so much for your patience."

I couldn't believe it, but I was actually pleading with the customer service person not to be polite to me, because all these thank yous were wasting some serious time on the clock.

And, of course, I'm doing the whole thing on Skype, because you never call the wireless carrier using the wireless phone itself, just in case they need to do anything on it.

So, at the moment, my number porting has been "elevated" to the technical department to do this manually and will be worked on "as soon as possible" and they'll call me back "from time to time" to check on this.

I don't have from "time to time"!  This needs to be done TODAY, because my new month at Helio starts tomorrow and I don't want to have to pay another month over there.

Perhaps it's the fact that they know I have this cheap SERO account and so they're getting me back for screwing them over by finding the super secret special cheap plan.