Overheard on an Amazon Customer Service Call

While I'm doing an address change for a misdirected order:

Customer Service Person:  "I do apoligize as I am from Canada myself...  Broadway is spelled B-r-o-a-d-w-a-y, is that correct?"

My question is, was she apoligizing because they don't have any Broadways in Canada or because Canadians are poor spellers, which would be news to me.