This morning, my local R train arrived at 59th Street in Brooklyn just as an N train sat waiting on the express side. As the R train slowed to open its doors, the N train started up and took off, much to the shagrin of all of the R train passengers who wanted to transfer to the express. The N was not full and this is the second time this has happened to me in a week. I've been riding the subway almost everyday since I was 14 and if I had a dollar for everytime this happened to me, across multiple lines, I wouldn't be concerned about another fare hike.
Customers on the R train into Bay Ridge suffer some of the worst service the system has to offer because of the infrequency of service after rush hour. I've spent significant time waiting on that same 59th St. platform waiting for a local R to take me home after 8PM. Given that, the MTA should be doing everything it can to minimize wait times and passenger frustration on that line. I don't expect extra trains, but if a connecting express train is already in the station, it should never leave while a local is just seconds away from closing its doors.
This also leads to passenger frustration and stress, which I'm sure is positively correlated with incidence of violence, accidents, mistreatment of MTA employees. This makes what probably amounts to a 30 second tradeoff seem very worth it for all involved.
I'm asking that an express or connecting train never leave a station while another train is entering the other side with passengers waiting to connect.
Thank you for your consideration.
Charles E. O'Donnell
MTA Passenger, NYC + NYS Taxpayer