DailyIdea is a cool video blog run by some friends in Louisville. One of their staff, Jason Falls, had a run-in with mall security and let 'em have it on their site.
"Interpersonal communications lies at the keystone of the consumer experience. If applicants for jobs that interface with the public don't have that, don't hire them!
If you're interviewing someone for a low level job, here's a test. Ask them this question:
"How are you?"
If they respond, "I'm fine, and you?" they're hired.
If they lapse into some saga about their ex-girlfriend, car trouble, or mild case of shingles, cut 'em loose.
"How are you?" is rhetorical. No one cares how you are. We just wanna know you're not a mouth breathing sociopath who's going to scare off our customers."
Here's the whole video:
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